About shipping & delivery
Goods-of-china.com / 2010-10-22
1. What delivery company you use?
We have China Registered mail, EMS, Fedex, DHL, Hong Kong air mail, DPEX, Aramex Special Express, sea shipping.
2. How about the shipping fee?
The items on our website are all free shipping. Generally speaking, we will send you by China post air, and we will send you by FedEx or DHL according to the actual condition. So if you want to receive it soon, you can contact us.
3. How long will it take to get my order?
Since receiving your payment, we’ll start to prepare goods. Usually we take 2-3 days to finish the preparing and then send them out. If all your items are in stock, we'll send it in 24 hours after receiving your payment. But if the items you want to buy are out of stock provisionally or stop production, we’ll inform you of that condition by Email.
4. Why I can't check on website of EMS after receiving the tracking number?
EMS usually delays on updating the information on their website. So please be patient and check it some time later.
5. Customs clearance
(1)Is there any extra charge from you?
We would not charge extra fee other than actual wholesale price and corresponding extra shipping fee. Meanwhile, we would not responsible for any bank charge of your payment. The order price does not include Custom tax. We'll try our best to help our clients avoiding custom taxes, but because of the complexity of different countries’ Custom tax policy, we are not sure if your package can pass custom without tax.
(2) What can you do to help us avoiding custom tax?
You don’t need to worry about customer tax. For wholesalers who buy goods above 250USD, we provide CO (Certificate of Origin) and invoice service.
In order to avoid custom duty in several Countries, for example, Poland , Germany , Spain , Czech , Slovakia , Lithuania , Romania , Ukraine, Russia , Indonesia and Malaysia, we make CO(certificate of origin) for our clients if order amount(net goods) is above 250USD. Also there are tips:
A. For clients from Europe Countries:
For Countries from Poland, Germany, Spain, Czech, Slovakia, Lithuania, Romania, Ukraine, Russia, because the Custom is very strict, so, we'll provide CO automatically and send together with clothes in the package. For clients from other Countries in Europe, when submit order, please leave us message in the Postscript of order, telling us that you need CO to pass your custom. Then, we'll make it for you, and put it in the package, send it together with the goods. If you want us send the documents separately with the package, you need to pay the mailing fee:
$20 to Germany and Spain.
$26 to Czech, Slovakia, Lithuania, Romania, Ukraine and Russia.
B. For clients from Asia Countries (Indonesia, Malaysia, Thailand, Philippines, Japan, etc.):
For order above 250usd(net goods), if there's problems when passing the custom, or Custom want to charge tax from you, pls tell us, we'll provide you CO free of charge. We’ll make it and send it to your address by Express.
6. Does the certificate of origin show the actual worth of items? Whether it can be marked as gifts or samples?
There’s no price in CO. CO is commercial, it’s for business. So it can’t be marked as gift or sample.
7. I’m from Egypt, how about the tax in custom?
To Egypt, usually small package will not be charged tax in custom, and EMS can deliver directly to your door. But for large package, sometimes they'll charge you a little tax. Anyway, we'll declare a much lower value of the package (usually 10% of the real value), then it may pass the custom more smoothly.
8. Why DHL charge me tax?
Usually, if there's tax in custom, they will pay the tariff in advance to pass custom smoothly, and then charge you when deliver to you.