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Warranty & Return
Goods-of-china.com / 2010-10-21

After-sale Service:

If the items have any problems after we delivery to it, please send it by email to after-sale@goods-of-china.com. We will deal with your problems as soon as possible.


Important tips:
You need to complain in 7 days after receiving the goods and provide necessary proof of the problems (for example: using photos). Otherwise the processing of your complaint will be delayed or denied.


Complain chart (just copy and edit then send to us by email)

 

Customer name:

Order number:

E-mail:

How many items have you received for your order?

 

Complain Content

Complain Number

Item Number

Problems Descriptions

Check result(fill by goods-of-china.com)

1

 

 

 

2

 

 

 

3

 

 

 

4

 

 

 

5

 

 

 

You want us how to solve the problems:

 

Solution (filled by goods-of-china.com):

 

 

Solution

 

Name

Date

Solution details

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tips:
1. We’ll reply you in 24 hours after receiving this chart, specifying about the next step to solve the problems.
2. If there are quality problems with the product, you need to show us some proof with photos. Digital camera is recommended here.

Have after-sale problems?
Don’t worry, just contact our after sale service.

Steps:
1. Download the complain chart, fill in your information and problems. Download complain chart.
2. Send it by email to
after-sale@goods-of-china.com. We will deal with your problems as soon as possible.


Suggestion and Advice:
Any suggestion and advice are welcome. Please feel free to contact us and help us to improve our service.
Send email to
after-sale@goods-of-china.com.

 

 

 

Return policy

When you buy from us, we want to make you completely satisfied. If for any reason you are not satisfied with the goods, you can exchange or ask for refund. Before returning, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service (email address: after-sale@goods-of-china.com ) before returning an item and they will give your some useful advice.
WholesaleCity reserves the right to charge the handling fee for all returned products.

 

 

Return
If we send wrong item to you or the item you received has quality problem, then you can return it to us. You should report the problem in 3 days after receiving the products and return it within 7 days and the item must be in original condition when returning to us.

When the returned package arrives, we will examine the item, check the problem, then we will ship the correct items back to you without extra cost. We will be responsible for the returning shipping fee (from WholesaleCity to you but you have to pay the shipping fee from you to WholesaleCity).

If we discover nothing wrong with the items, we will promptly ship them back to you. In that case, you have to pay the shipping fees in both directions.
Refund

Goods-of-china.com offers partial or full refund on most items within 3 days of receiving your goods. The first step in the refunds process is to contact our Customer Service.

 

 

Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.

 

 

 

Partial Refunds

We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

 



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